Based in Vancouver, IT consulting firm Outsource Technologies has started stressing people skills in its business strategies.  The IT consulting company has been in business for ten years, offering services that go from basic tune-ups to long-term network maintenance.  But its main emphasis is on assessment and business planning along with design and integration and education of customers and clients on the management of their unique IT systems.  

The company employs 10, and hand-selects its staff based on experience not only with technology, but also with people.  Staff members of the IT consulting firm state they are more compassionate and sympathetic than most professionals in their field because they have years of experience working with customer pain first-hand.  

Outsource Technologies:  Customer Service is a Mantra

According to employees at the IT consulting firm, Outsource Technologies’ success has been based on the premise by which it began.  The IT consulting firm started based on the idea of a vested interest in client success.  The IT consulting team at the company strives to create an outsourced virtual IT department for small businesses that provides complete support for systems.

The IT consulting company has evolved in how it delivers service, but has kept its mantra the same.  From the beginning, the company has pushed service contracts as preventative maintenance programs.   The fact that overtime spent on emergencies and other service to customers not on service contracts meant expensive overtime pay encouraged support contract sign-up.

IT Consulting and Service Contracts

The firm introduced its Managed Services Program, providing flat-fee preventative maintenance under a contract to clients two years ago.  The IT consulting firm has learned the value of support contracts in keeping business and satisfying customers.  Service contracts have helped the company grow and help get better, more loyal clients.  

For more information on this IT consulting firm, visit the attached link.

Added By:  Joshua Feinberg