Customer expectations are fickle.  There are a few key issues you need to be aware of in order to maintain good control of your customer’s expectations.

Avoid cost overruns at all costs.
The surest way to deplete customer expectation is to surprise them with increased costs.  The only surprises related to money should be if costs come in under budget.  

Avoid underestimating.
Your client’s expectations are built based on their experiences with you.  If you come in underestimating your costs for every budget, soon your clients will expect to pay less than your original quote.  This is not the kind of customer expectation you want to foster.  

Try to be on time as often as humanly possible.  
Lateness is a common deal breaker when it comes to customer expectation.  If there’s even a chance you’re going to be late or need to reschedule, call ahead of time.  In a client’s mind, when you’re talking about exceeding customer expectations, there is no such thing as over communicating.  The worst thing you can do is get yourself in a situation where your client feels they have to manage you.  You don’t need a boss, you need a client.  

Stay on top of deadlines.
Just like being physically late, missing deadlines is a strict no-no when it comes to exceeding customer expectations.  To score high points in customer expectation, you need to be professional at all times.  This means completing your obligations as you said you would.

Bottom Line on Customer Expectations
Managing customer expectations is an important function as a computer consultant. The most important thing you need to remember, is that your clients expect you to deliver superior service at all times and in all ways. Issues related to cost and time are high on the list of things that will determine how well you manage your customer’s expectations.    

In this article, you’ve been introduced to Customer Expectations. To learn more about how you can improve your knowledge about Customer Expectations, just click here now to get access to a free one-hour audio training program on 5 Easy Ways to Grow Your Computer Consulting Business.