Computer service contracts that sell blocks of time must be supported by a solid tracking system.  Once you sell a time-block computer service contract it is up to you to manage the contract and make sure the time is being used up on a consistent basis.

The tracking system you use for this type of computer service contract can be in QuickBooks, Excel, or another similar type of program.  The essential factor is that you have a tickler file so you can see where the client is in terms of the usage of the time.    

When the client is getting near the end of their prepaid time block, the system should be set up to advise you that you need to send a renewal notice. Tracking your computer service contracts like this does not need to be complicated, it just needs to be efficient.  

When it is renewal time, this is when you have the opportunity to turn a one-shot customer into a client.  Don’t underestimate the salesmanship needed for the first time-blocked computer service contract renewal.  They are not truly a client until they have renewed at least once.

To increase your chances of a computer service contract renewal:

  • Make sure the customer uses up the time block in the original computer service contract
  • Make sure you deliver on every aspect of your agreement

When you go to the renewal meeting:

  • Make sure you have your time-block computer service contract ready to go again  
  • Always have a rate card on hand and any marketing collateral you have prepared including testimonials
  • Always think of the benefits of renewing the computer service contract from the clients’ point of view
  • Point out the benefits of a year long contract to those clients that use up significant amounts of time per month

Bottom Line on Time-Block Computer Service Contracts
Your computer service contracts for pre-paid time are important to your business.  You need to be very diligent in your methods for tracking the usage of them and for renewing them.  The renewal phase is very important as this is where you move a customer into a client.  Don’t let any of these computer service contracts fall by the wayside – keep on top of them until you are sure you have a long term client.

In this article, you’ve been introduced to Computer Service Contracts. To learn more about how you can improve your knowledge about Computer Service Contracts, just click here now to get access to a free one-hour audio training program on 5 Easy Ways to Grow Your Computer Consulting Business.